FREQUENTLY ASKED QUESTIONS
Absolutely! We take great care to ensure that the product images on our website accurately represent the items you'll receive. Our commitment to transparency and customer satisfaction means you can expect the same high-quality and stylish product that caught your eye in the picture. Shop with confidence at Scala Hair – what you see is what you get!
Your sales receipt is conveniently accessible in your Scala Hair account. Simply log in and navigate to the "Order History" section. There, you'll find a detailed record of all your purchases, including downloadable sales receipts for your reference. If you have any trouble locating it, our customer support team is here to assist you promptly. Your satisfaction is our priority at Scala Hair!
Returning an item is easy at Scala Hair! Follow these simple steps:
- Log in to your Scala Hair account.
- Navigate to the "Order History" section.
- Locate the order containing the item you wish to return.
- Click on the "Return Item" option and follow the guided instructions.
- Once your return request is submitted, our team will review and provide further instructions, including any necessary shipping details.
For more details or assistance, feel free to reach out to our dedicated customer support team. We strive to make the return process seamless, ensuring your satisfaction with every Scala Hair purchase.
Yes, we regularly restock items that are marked as "out of stock." We understand the importance of providing our customers with the products they love. Keep an eye on our website or contact our customer support for updates on specific items you're interested in. We appreciate your patience and look forward to serving you with the products you desire at Scala Hair.
We currently offer shipping exclusively to addresses within South Africa. Scala Hair is committed to providing our products to customers within the region, ensuring a seamless and efficient delivery process. For South African residents, you can confidently place your order with the assurance of prompt and reliable shipping services. If you have any specific inquiries or need further assistance, our customer support team is ready to help.